OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What are external/affiliate products on your website?

External or affiliate products are items listed on our website that are sold and fulfilled by third-party retailers or brands. When you click on a product and make a purchase, you’ll be redirected to the retailer’s site to complete the transaction. We curate these products to ensure they meet our quality standards, offering you a wide selection of fashion items without holding inventory ourselves.

How does purchasing an external/affiliate product work?

When you find a product you love on our site, simply click on it, and you’ll be redirected to the retailer’s website to complete your purchase. You’ll enjoy the same checkout process as shopping directly with the retailer, but you’ll have discovered the product through our carefully curated selection.

Are prices on your site the same as on the retailer’s site?

Yes! The prices displayed on our site are the same as those on the retailer’s website. However, prices may occasionally vary due to promotions or discounts offered directly by the retailer. We strive to keep our listings up-to-date, but we recommend checking the final price on the retailer’s site during checkout.

Can I return or exchange an item purchased through an external link?

Since external/affiliate products are sold by third-party retailers, all returns, exchanges, or refunds must be handled directly with the retailer according to their policies. We recommend reviewing the retailer’s return policy before making a purchase to ensure a smooth shopping experience.

Why am I redirected to another website when I click "Buy Now"?

Our website operates as an affiliate platform, meaning we partner with trusted retailers to offer you a wide variety of products. When you click “Buy Now,” you’re redirected to the retailer’s site to complete your purchase securely. This ensures you receive the product directly from the seller while still benefiting from our expertly curated selections.

Do I need to create an account on the retailer’s site to make a purchase?

It depends on the retailer. Some may allow guest checkouts, while others might require you to create an account to complete your purchase. Either way, the process is simple and secure, and your personal information will be handled according to the retailer’s privacy policy.

How do I know if a product is in stock?

We aim to display only products that are currently available for purchase. However, since external/affiliate products are managed by third-party retailers, stock levels can change quickly. If a product is out of stock, you’ll typically be notified on the retailer’s site after clicking through from our platform.

Does ValueHeels offer customer support for external/affiliate products?

While we’re happy to assist with general inquiries about our site or product listings, customer support for external/affiliate products (e.g., order tracking, shipping issues, or product defects) must be directed to the respective retailer. We encourage you to reach out to them directly for prompt assistance.

How do I track my order from an external retailer?

Once you’ve completed your purchase on the retailer’s site, you’ll receive an order confirmation email containing tracking information. If you don’t see this email, check your spam folder or contact the retailer’s customer service team for help.

Are payments made on external sites secure?

Absolutely! All transactions for external/affiliate products take place on the retailer’s secure website. These retailers use industry-standard encryption and payment gateways to protect your personal and financial information, ensuring a safe shopping experience.

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